Privacy Policy

Last Updated: 12.05.2024 

Introduction

Welcome to Lux Powerhouse Coaching & Consulting LLC ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our coaching and consulting services, visit our website [Your Website URL], or interact with our emails and communications.

This policy applies globally to all clients and website visitors, with additional protections for specific regions where required by law.

1. Information We Collect

Our coaching services include one-on-one sessions, group coaching, workshops, and all supplementary materials. The specific nature and scope of services will be outlined in your coaching agreement. All materials you receive remain the property of the Company, LUX Powerhouse Coaching & Consulting LLC.

1.1 Personal Information You Provide

We collect information that you voluntarily provide, including:

• Name and contact information
• Professional and business information
• Payment and billing details
• Communication preferences
• Account credentials
• Session notes and progress records
• Survey and feedback responses
• Goals and objectives
• Any other information you choose to share
  
  

1.2 Automatically Collected Information

When you visit our website or open our emails, we automatically collect:

• IP address and location data
• Browser type and settings
• Device information
• Operating system
• Pages visited and time spent
• Email open rates and click-through data
• Referring websites
• Language preferences
  
  

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Enhance user experience
• Analyze website traffic
• Understand user behavior
• Improve our services
• Personalize content
• Monitor marketing effectiveness

You can control cookie settings through your browser preferences.

2. How We Use Your Information

We use collected information for:

2.1 Service Delivery

• Providing coaching and consulting services
• Managing your account
• Processing payments
• Scheduling sessions
• Sending session reminders
• Providing resources and materials

2.2 Communication

• Responding to inquiries
• Sending service updates
• Providing marketing communications
• Delivering newsletters
• Sharing educational content
• Requesting feedback

2.3 Business Operations

• Improving our services
• Analyzing website performance
• Developing new offerings
• Training our team
• Protecting against fraud
• Complying with legal obligations
  
  

3. Information Sharing

3.1 Third-Party Service Providers

We may share information with:

• Payment processors
• Email service providers
• Scheduling software
• Customer relationship management systems
• Cloud storage providers
• Analytics services
• Marketing platforms

All service providers are contractually bound to protect your data.

3.2 Legal Requirements

We may disclose information:

• To comply with laws
• In response to legal requests
• To protect our rights
• To prevent fraud
• In emergency situations
  
  

4. International Data Transfers

As a global service provider, we may transfer your data across borders. We ensure appropriate safeguards through:

• Standard contractual clauses
• Data processing agreements
• Privacy Shield certification (where applicable)
• Regional data storage where required
  
  

5. Data Security

5.1 General Security Measures

We implement reasonable security measures including:

• Encryption of sensitive data
• Secure socket layer (SSL) technology
• Access controls
• Regular security assessments
• Employee training
• Secure backup systems
  
  

5.2 Client Portal Security

Our client portal implements additional security measures to protect your sensitive information:

Access Security

• Multi-factor authentication (MFA)
• Strong password requirements
• Automatic session timeouts
• Login attempt limitations
• IP-based access monitoring
• Secure password reset process

Data Protection

• End-to-end encryption of sensitive data
• Encrypted file storage and sharing
• Secure document upload/download
• Regular security patches and updates
• Automated backup systems
• Data segregation between clients

Usage Monitoring

• Real-time activity logging
• Suspicious activity detection
• Device tracking and management
• Access history documentation
• Failed login attempt notifications
• Unauthorized access alerts

Portal Maintenance

• Regular security audits
• Vulnerability scanning
• Penetration testing
• System monitoring
• Emergency response procedures
• Disaster recovery protocols

However, no online transmission or electronic storage system is 100% secure. We encourage users to take precautions to protect their login credentials and personal information.

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your information
• Object to certain processing
• Restrict data use
• Data portability
• Withdraw consent
• Lodge complaints with authorities
  
  

6.1 California Residents

California residents have additional rights under the CCPA, including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of personal information sales
• Right to non-discrimination
  
  

6.2 European Residents

EU/EEA residents have specific rights under GDPR, including:

• Detailed processing information
• Data minimization
• Purpose limitation
• Storage limitation
• Additional consent requirements
  
  

7. Email Communication

7.1 Marketing Emails

We may send marketing emails with:

• Service updates
• Educational content
• Promotional offers
• Newsletter content

You can opt-out at any time using the unsubscribe link or contacting us.

7.2 Transactional Emails

We send necessary emails about:

• Account updates
• Service changes
• Payment confirmations
  
  

8. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect information from children under 16. If we learn we have collected such information, we will delete it.

9. Changes to This Policy

We may update this Privacy Policy at any time. We will notify you of material changes through:

• Website notices
• Email notifications
• Account alerts

Continued use of our services after changes indicates acceptance.

10. Data Retention

We retain personal information for:

• Active service provision
• Legal requirements
• Business purposes
• Analytical needs

We delete or anonymize data when no longer needed.

11. Contact Information

For privacy questions or to exercise your rights, contact us at: [email protected]

12. Governing Law

This Privacy Policy is governed by United States federal law and the laws of Louisiana. Disputes will be resolved in Louisiana courts, subject to applicable international laws.